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Unit Kualiti PPSP | USM Kampus Kesihatan

CONTROL OF NONCONFORMING PRODUCT

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SCHOOL OF MEDICAL SCIENCES
UNIVERSITI SAINS MALAYSIA
MS ISO9001:2015

 

 

 

CONTROL OF NONCONFORMING  PRODUCT 
(PPSP/QMS/NCP)

 

 

 

Edition 1
Effective date: 1 January 2018

 

CONTENTS:

1. Aim

2. Scope

3. Reference

4. Definition

5. Abbreviation

6. Procedure

7. Flowchart

8. Record

9. Appendix

 

1.         AIM

          To record and control the products or services which do not conform to the specified requirements.

 

2.        SCOPE

This procedure is to be applied to all services and products in PPSP which do not conform to the specified requirements. 

 

3.         REFERENCE

1.      Buku Panduan & Objektif Fasa I 2009/2010(PPSP/MD/IR 1)

2.      Buku Panduan & Objektif Fasa II 2009/2010 (PPSP/MD/IR 2)

3.      Objectives Phase III 2009/2010 (PPSP/MD/IR 3)

4.      Buku syarat-syarat & Peraturan (Mod Kerja Kursus dan Campuran)- PPSP/PG/IR 4

5.      PGIS (PPSP/PG/IR 1)

6.      UGIS (PPSP/MD/IR 4)

 

4.         DEFINITION

Customers: refers to students, Ministry of Health, agency or anyone  that utilize services or products in PPSP in relation to teaching activities.

Product: Our curriculum which includes any materials related to teaching and learning or training activities which encompasses our scope of registration.

Services: all services related to academic activities such as lectures, group discussions, clinical teachings, examinations, printing of teaching learning and examination materials etc.

 

5.         ABBREVIATION

 HOD/HOU    Head of Department/Head of Unit
 PF   Pengerusi Fasa
 PC  Program Chairman 
 PK  Departmental Quality Coordinator
 SO    Science Office
 NC  non-conformity
 AR  Assistant Registrar
 PC  Postgraduate coordinator

   

6.         PROCEDURE

 

 ACTIVITY

 RESPONSIBILITY

6.1

Identify the nonconforming products/services
6.1.1 Identify the nonconforming product or services after receiving information relating to:

a.       Daily T & L activities

b.      Examination

c.       Purchasing

d.      Administrative matter in T & L

6.1.2 Record the nonconforming products/services in the Nonconforming Product Form (NCP Form)

 

Staff


Staff

6.2

Notify nonconformities
6.2.1 Send urgent notice of occurrence of nonconformity to the staff (lecturer) in-charge / higher authority/ supplier via phone or electronic mails

6.2.2  Submit records (NCP Form) to the respective authority or staff in-charge of the program/section (PF/PC/PK/HOD/HOU) to eliminate the cause of the conformity.

Note: when the non-conformity is related to material/equipment, it is separated and a label of `nonconforming product` is attached to the product. When nonconforming product is detected after delivery or use has started, the product should be recollected and labeled as `nonconforming product` and placed at a specified area.  In case of nonconforming products delivered by supplier, send written regarding the nonconformance.


Staff
 

Staff

6.3

Plan and perform corrective actions
6.3.1 Plan and perform corrective actions using CAF (refer to PPSP/QMS/CA).

6.3.2. Send a copy of the NCP Form and CAF to MR.

PF/PC/PK/HOD/HOU/AR/SO

PF/PC/PK/HOD/HOU/AR/SO

 

7.      Flow Chart: procedure for nonconforming product

 

8. Record

Document

Registration no

Storage

Duration

Location

Responsibility

1. Record of Non conforming products or services (NCP Form)

PPSP/QMS/NCP/NCPF/R1

unlimited

Dept/Units/Academic Office/Postgraduate Office

AR/Steno/clerk 

 

9. APPENDIX

9.1 Nonconforming products form (NCP Form) (PPSP/QMS/NCP/NCPF/R1) - L2

9.2 Ammendment record